Refund policy

We have a 30-day Exchange only policy, which means you have 30 days after receiving your item to request an exchange For the same product or a different product if the one you received did not deliver exceptional satisfaction.

To be eligible for an exchange, your item must be in Reasonable condition than you received it, Only partially used and in its original packaging. You’ll also need the receipt or proof of purchase. Or we can help you look up your order contact us to check Support on the website or text this number (817) 615-0809 and we will be happy to service you. Or you can also drop in to our physical location, 3401 Alta Mesa  Blvd. Suite 126 Fort Worth, TX 76133 Thanks.

To start an exchange, you can contact us at Contact@build-a-scent.com. Please note that returns will need to be sent to the original address from the original order

If your Exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an Exchange will not be accepted. 

You can always contact us for any Exchange question at Contact@build-a-scent.com. Or call or text (817) 615-0809

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.